The VVX500 is your desk phone.
The Softphone is 8x8’s virtual phone, which appears on the online app or desktop app as a dialpad. The Softphone imitates the features and functions of the desk phone. Click the dialpad icon to toggle the dialpad on or off.
Click the Phone icon, enter a phone number and click Call to place a call.
It has a keypad, it records voicemail, it lets you transfer calls, and more.